Mary Portas and my shopping experience

Have a B'Day coming up this week and darlin' hubby took me shopping in London on Sunday.  Walked out of lift at House of Fraser on Oxford Street and saw a beacon of light and colour down the corridor with people to say Hi at the entrance.  Found it was Mary's place and boy was it the best shopping experience I've had in a while.  Firstly there was choice of styles and colours for real women and the styles were all a good cut, so a Size 16 was really a Size 16 and not a 14.  Then I found myself having a chuckle as signs on the Sale Rails said "Although it pains me, here it is 50% off" - exactly what lots of you will have heard me say at Ethna Golf!  Then I found myself with about 10 garments to try on and do you know what, there wasn't a black garment to be seen!  Vibrants oranges/purples/blues - a real WOW. 

And then here was that lovely man featured on the TV show having a great chat with us and even engaged hubby,who really really doesn't like shopping (and is coming to Moda Trade Fair with me next Sunday too - that's at least 8 hours) and then a lovely woman on the till who talked to me about my business and was genuinely interested.  No pressure, just honest to goodness great customer focus.

So all in all what you see on the TV about Mary and her team, I can honestly say I had first hand so am hoping that all of our lovely customers at Ethna Golf, experience the same customer focus when you come across us.  Let us know what you think.

Happy Shopping!

Ethna

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